The new UC system is easy-to-use and designed to simplify and speed up the claims process. Claimants will now have access to more information and new self-serve options that will reduce the need to contact the UC customer service center.
The new system will make sure people will get the benefits they need while also reducing the opportunity for fraud.
Programs that will transition to the new system are:
-Unemployment Compensation (UC)
-Pandemic Emergency Unemployment -Compensation (PEUC)
-Extended Benefits (EB)
-Shared Work or Short-Time Compensation (STC)
-Trade Readjustment Allowances (TRA)
Claimants
Individuals currently filing for benefits through one of the above-listed programs will use the new UC system to file their weekly or biweekly claims.
Other actions include:
-Filing a new claim
-Accessing information about a claim
-Filing an appeal
-Checking the status of a payment
-Receiving messages from UC program staff
-Changing options such as whether communication is sent electronically or by physical mail, and whether federal income tax is withheld.
Employers
Employers will see additional self-service options for managing their benefits information.
These changes will also allow employers to:
-View information in real-time
-Provide greater oversight and faster response times
-Have better communication regarding employer information changes
To learn more about the transition and the differences between the new and old systems, please visit the new UC System FAQs webpage at: www.uc.pa.gov/unemployment-benefits/UCBenMod/Pages/FAQs.aspx.
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