Philadelphia Gas Works’ (PGW) Customer Service Centers will be closed on Monday, September 1, 2014, in observance of Labor Day. The Commercial Resource Center will also be closed.
At any time, all gas leaks or gas-related emergencies should be immediately reported by calling 215-235-1212.
PGW’s Customer Service Centers will resume normal business hours on Tuesday, September 2. Normal hours are from 9AM to 5 PM weekdays (schedule below).
Center City, 1137 Chestnut Street – Monday, Tuesday, Thursday and Friday
Frankford, 4410 Frankford Avenue – Tuesday, Thursday and Friday
Germantown, 212 W. Chelten Avenue – Tuesday, Wednesday and Friday
North Philadelphia, 1337 W. Erie Avenue – Monday, Wednesday and Thursday
South Philadelphia, 1601 S. Broad Street – Monday, Wednesday and Thursday*
West Philadelphia, 5230 Chestnut Street – Monday, Tuesday, Wednesday and Friday
*NOTE: Starting Monday, September 8, PGW’s South Philadelphia Customer Service Center will be closed for renovation. PGW’s five remaining Customer Service Centers will be open on additional days through Friday, November 14. Visit pgworks.com for more.
Both the Commercial Resource Center and the Residential Customer Call Center will resume normal business hours on Tuesday, September 2, 2014. The Customer Call Center is available from 8 AM to 6 PM and the Commercial Resource Center operates between 8 a.m. and 4:30 p.m.
The number for billing-related calls or to turn gas service on or off is 215-235-1000. The number for PGW’s Parts & Labor Plan is 215-235-2050. All gas leaks or gas-related emergencies should be immediately reported by calling at 215-235-1212, anytime, 24 hours a day.
Customers may check their bills or make bill payments at pgworks.com.
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