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19 Feb 2010

PGW offices will be closed in observation of President’s Day

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February 19, 2010 Category: Local Posted by:

Philadelphia Gas Works’ (PGW) six Customer Service Centers will be closed on Monday, February 15 in observance of President’s Day. The Commercial Customer Call Center will also be closed. The Residential Customer Call Center will remain open on President’s Day from 8 AM to 4:30 PM.


On Tuesday, February 16, both the Residential and Commercial Customer Call Centers will resume normal hours – Monday through Friday, from 7 AM until 6 PM. The number for billing-related calls or to turn gas service on or off is 215-235-1000. The number for PGW’s Parts and Labor Plan is 215-235-2050. All gas leaks or gas-related emergencies should be immediately reported anytime at 215-235-1212.


Customers may check their bills or make bill payments on PGW’s website at <

PGW’s six Customer Service Centers will also resume normal business hours on Tuesday,


February 16. Normal hours are from 9 AM until 5 PM on the designated days as follows:


· Center City, 1137 Chestnut Street

– Monday, Tuesday, Thursday and Friday

· Frankford, 4410 Frankford Avenue

– Tuesday, Thursday and Friday

· Germantown, 210 W. Chelten Avenue

– Tuesday, Wednesday and Friday

· North Philadelphia, 1337 W. Erie Avenue

– Monday, Wednesday and Thursday

· South Philadelphia, 1601 S. Broad Street

– Monday, Wednesday and Thursday


· West Philadelphia, 5230 Chestnut Street

– Monday, Tuesday, Wednesday and Friday


PGW customers are reminded that Low Income Home Energy Assistance Program (LIHEAP) Cash and Crisis grants are available to prevent shut-offs or restore service. To apply, visit the LIHEAP District Office at 1348 Sedgely Avenue, Philadelphia 19132. The application deadline is April 2, 2010. You can also call PGW’s LIHEAP hotline at 215-684-6100 for more information.

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