1:30 PM / Tuesday February 25, 2020

16 Mar 2014

Delinquent water bill customers urged to pay bill or enter a payment agreement before the end of winter moratorium

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March 16, 2014 Category: Local Posted by:

Winter moratorium ends March 31


Philadelphia residents with delinquent water bills are urged to pay their bill or enter into a payment agreement before March 31, which is the end of the winter moratorium for shut-offs. Beginning April 1, residents with past due bills of $75 or more and are past due for two or more billing periods, may have their water service shut-off.


To make an agreement, customers can call the Water Revenue Department at 215-686-6880 or visit the office at 1401 JFK Blvd., Concourse Level. The Department of Revenue/Water Revenue Bureau has expanded their businesses hours to 7 p.m. (Monday – Thursday) and from 10 AM – 2 PM on Saturday.

“It’s very important that water customers who may be facing shut-off contact us immediately,” says Clarena I.W. Tolson, Chief Collections Officer and Revenue Commissioner. “We don’t want anyone to be inconvenienced, especially since there are assistance programs available.”

Residents needing help in paying their water bills may apply for several assistance programs including WRAP, the Senior Citizen Discount, the Utility emergency Services Fund (UESF) and CRISIS. For more information on assistance programs, call 215-686-6880 or log on to

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