4:06 AM / Tuesday September 27, 2022

4 Sep 2020

An open letter from Mayor Jim Kenney & Superintendent William R. Hite, Jr., Ed.D.

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September 4, 2020 Category: Local Posted by:

ABOVE PHOTO: Mayor Jim Kenney  and Superintendent William R. Hite, Jr., Ed.D.

First Day of School Assignment: Help All Students #LogOnPHL  

September 2 was the first day for Philadelphia’s public schools and it is certainly unlike any other in our lifetime. While we won’t see young people boarding a bus or walking to school, full of excitement, we do take joy in knowing that our students will be starting a new year of learning and growth.

Thanks to the incredible effort of our administrators, educators, support staff, and many others — the school year is starting as planned, with students logging online to meet their new teachers and classmates.

When the COVID-19 pandemic unfolded, we began the work needed to create a new platform for students to learn remotely, something that has never been done here before. There was no instruction manual on how to navigate the new world we all find ourselves in today. And it quickly became clear to us that solving challenges as complex as those presented by digital learning and the digital divide was not something the City or School District could solve on our own.  

Thankfully, we are Philadelphia—a city that comes together when times get tough. A city that understands that NO child should be without reliable internet. 


This spring, leaders from Philadelphia’s business community, non-profits, and charitable foundations offered their support. First, we distributed more than 85,000 Chromebooks to students in need of devices, and then we hunkered down, determined to find a way to put our children and youth on the best educational path forward. 

Born out of this effort was PHLConnectED — a groundbreaking initiative that will provide up to 35,000 Philadelphia families with internet service at no cost to them until at least June of 2022.

PHLConnectED was made possible by the creative thinking, collaboration, and significant commitment of time, financial resources, and talent of numerous City agencies, the School District, charter school leaders, and other partners. Comcast Corporation, The Lenfest Foundation, The Neubauer Family Foundation, The Philadelphia School Partnership, The William Penn Foundation, Hess Foundation, and the Philadelphia Housing Authority all play a vital role.

Together, we set out to build a program that is easy to access and will work for Philadelphia families who still need high-speed internet in their homes. This is achievable through Comcast’s Internet Essentials program, the longest-running broadband adoption initiative in the country, and by providing T-Mobile Wi-Fi hotspots for those experiencing housing insecurity. 

We are proud to be providing the equipment and speeds needed for our children to be successful in online learning — all for free. But simply providing no-cost internet service is not enough. It will still be a challenge to help some families cross the digital divide. Communities of color, non-English speakers, and those in low-income neighborhoods face innumerable barriers that are the result of systemic societal inequities. 

PHLConnectED seeks to overcome these internet adoption challenges by providing an equitable digital solution for our students and their families. Establishing a reliable internet connection requires several steps including getting a router or hotspot, a laptop or tablet, and human support to make sure all of the technical elements work the way they should. PHLConnectED provides all of these necessary ingredients for a reliable connection, but we need your help to spread the word. 

Last week we launched 211, a simple way for families to learn about PHLConnectED and sign up. Just dial 2-1-1 from any phone and press option 1. The team is available 24 hours a day and is ready to walk anyone with a K-12 student through the process to obtain free internet. 

It’s true — nothing will replace in-person teaching and learning in a classroom. But we are confident that today, as Philadelphia’s students start the school year digitally, their futures remain incredibly bright. Our children are poised to learn, grow, and work toward their dreams. 

Please help us make this a reality for all students. Share the 211 hotline and encourage people to sign up. Support our school children by instilling confidence in them about this new way of learning. And support our teachers, who are also stepping up to this challenge and exploring creative new ways to successfully engage with their students.  

Solving a crisis as vast and as complex as the digital divide will require a team effort on an unprecedented scale. Please join us so we can ensure our students have the most successful school year imaginable. 

Mayor Jim Kenney & Superintendent William R. Hite, Jr., Ed.D.

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