At PECO, the safety and well-being of our employees, customers and communities is our top priority. As you know, COVID-19 is spreading across the United States, and the president has declared a national emergency.
We recognize the role we play is foundational to how our country responds to this challenge. We provide the critical infrastructure that powers our hospitals and health care facilities, our federal, state and local response centers, and the millions of homes and businesses where people live and work.
While the situation is changing rapidly, one thing remains constant: our unrelenting focus on the safety of our employees, customers, and communities and the reliability of our critical operations. We will continue to meet the needs of our customers and communities, while doing all we can to protect the health and safety of our team members as we power these essential operations.
That’s why we have implemented important policy changes designed to fulfill our responsibilities as outlined above.
• PECO is suspending service disconnections and waiving new late payment fees through at least May 1 and will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options.
• For the protection of our employees, customers, and communities we are following social distancing recommendations from the Centers for Disease Control and temporarily closing our Customer Solutions Center located at 2301 Market St. Customers will still have a variety of bill payment options. For more information, visit peco.com/payment.
• During this time, it is essential that each of us practice simple, preventative measures as recommended by public health authorities. We have instituted remote working procedures for our employees and advised them of personal hygiene and social distancing techniques.
• It is possible that our field personnel may be required to wear additional protective equipment, such as masks, gloves or goggles, while performing work at homes and in communities. We ask that you practice social distancing if a PECO employee needs to enter your home, by maintaining at least six feet between yourself and our employees. Likewise, our employees will practice social distancing as a preventative measure for you. Also, if you have a service appointment at your home or business, and are ill, please contact us so we can reschedule or take appropriate measures.
We want to thank our mission-critical employees who must be at our facilities or in the community, maintaining our poles and wires, or handling customer calls in our call centers. These talented men and women are the backbone of our operations. We respect and support their special duty to serve.
We will continue to support customers with PECO energy assistance programs. Customers who may be challenged to pay their energy bill or have a disconnect notice should contact PECO Customer Care at 1-800-494-4000. PECO will work closely with customers to waive late payment fees, avoid having their service shut off, and determine eligibility for assistance programs.
Customers can visit peco.com/help to learn more about customer assistance programs. PECO’s Gift of Energy program allows anyone to make a payment towards a friend or family member’s energy bill. Visit peco.com/gift to learn more.
As the situation surrounding the coronavirus continues to evolve, we will update you on the extra measures we are taking to ensure the safety of our employees, customers, and communities.